Merging of business ethics

Don't use plagiarized sources. Get Your Custom Essay on
Merging of business ethics
Just from $13/Page
Order Essay

Customer Experience during Merger & Acquisition (M&A)


Students Name

Institutional Affiliation

Course ID

Instructors Name

Due Date

Customer Experience during Merger & Acquisition (M&A)

Merging of businesses often comes with benefits such as gaining market share, financial stability, efficiency in operations, and cost savings (Chron, 2020). They also come with other developments like price changes, diversity in the products or services offered, changes in customer service, and improved product quality (Chron, 2020). These effects of mergers can be positive or negative to the consumer. The impacts of mergers are felt in many ways during and after the turbulent period of the merging process.

Customer experience is an essential factor that should be considered when companies merge (Kiely, 2018). In the merger between Marriott and Starwood Hotels’ Loyalty Programs, the members expressed discontent in the customer service, long waits on calls, tedious automated systems, and transfer of records to the new program. These are genuine expectations and complaints from the loyalty program members. Scholars further affirm that mergers bring changes that can be stressful to customers, such as forced migration or integration to a new customer interface (Britt, 2019).

Companies should put customer experience into consideration in the merger process (Kiely, 2018). They can do this by creating a team dedicated to the M&A issues, separating normal business operations from the M&A process, understanding customer expectations and putting them in the M&A plans, and communicating effectively about the merger (Kiely, 2018). Time, energy, and attention must be well integrated for a smooth transition. Furthermore, having a designated professional team to handle arising issues ensures seamless day-to-day operations (Kiely, 2018).

During merging, fervent communication plays a fundamental role in maintaining exceptional customer experience (Britt, 2019). Once customer expectations are clearly understood, the company needs to communicate with members effectively and consistently while at the same time minimizing disruption to the customer experience. This can be done using employees such as sales and service reps, the use of technology like automated services like automated emails, and mass media (Britt, 2019). Companies should provide clarity to their customers.





















Britt,P. (2019, August 15). How to handle customer experience during a merger or acquisition.

Chron. (2020, October 13). How can a company merger affect consumers? Small Business –

Kiely,D. (2018, June 6). Dont neglect your customers during a merger. Harvard Business Review.







Are you in need of assignment help?

Are you a high school, college, or university student pursuing a diploma, bachelors, master’s, or Ph.D. degree? Sometimes, assignments and life can overwhelm you.

Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?

That is where we step in. Whichever your reason may is, it is valid! With our student assignment help service, you can submit all your assignment on time and score superb grades. You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.

Our academic writers are graduates with bachelor’s, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an academic writer with our assignment help service is to have a college bachelors degree. When assigning your order, we match the paper subject with the writers area of specialization.

What subjects does your online assignment help service help with?

We offer student assignment help on various subjects. These include:

  • Nursing
  • Psychology
  • Sociology
  • Business
  • Statistics
  • Finance
  • Literature
  • Law
  • Finance
  • Computer science

Why should you use our assignment help service?

  • You get unique plagiarism-free papers
  • We ensure timely delivery of all assignments
  • Papers are of unmatchable quality
  • We can handle assignments of any deadline
  • We have a pool of skilled, experienced native English writers
  • The minimum requirement to be a writer with our company is to have a bachelors degree
  • Writers go through rigorous tests and mentorship
  • You get a subject-relevant academic writer
  • We ensure strict adherence to paper instructions
  • We can handle tackle bulk assignments
  • We charge fair and reasonable prices
  • We offer awesome discounts to our clients
  • Our customer support is available 24/7
  • You get superb grades consistently
  • We guarantee 100% privacy and confidentiality
  • We are 100% legit
  • Customer satisfaction is our core priority
  • You can communicate directly with the writer
  • Our quality assurance department ensures your papers quality is top-notch
  • We have secure payment methods

How does our student assignment help service work?

1. Place an order

You fill all the paper instructions in the order form. Make sure you include all helpful materials so that our academic writers can deliver a perfect paper. It will also help to avoid unnecessary revisions. At this point, you can attach files that are provided for the assignment. We usually insist a lot on the client uploading the grading rubric if it is available. The writers adhere to the highest level of the rubric to ensure that you get a perfect grade.

2. Pay for the order

Proceed to securely pay for the paper so that we can assign the paper to one of our expert academic writers. The paper subject is matched with the writers area of specialization.

3. Track the progress

You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer.

4. Download the paper

The paper is uploaded to your personal account and sent to your email. You also get a plagiarism report attached to your paper.

How to place an order?

Take a few steps to place an order on our site:

  • Fill out the form and state the deadline.
  • Calculate the price of your order and pay for it with your credit card.
  • When the order is placed, we select a suitable writer to complete it based on your requirements.
  • Stay in contact with the writer and discuss vital details of research.
  • Download a preview of the research paper. Satisfied with the outcome? Press “Approve.”

Feel secure when using our service

It's important for every customer to feel safe. Thus, at University Study, we take care of your security.

Financial security You can safely pay for your order using secure payment systems.
Personal security Any personal information about our customers is private. No other person can get access to it.
Academic security To deliver no-plagiarism samples, we use a specially-designed software to check every finished paper.
Web security This website is protected from illegal breaks. We constantly update our privacy management.

Get assistance with placing your order. Clarify any questions about our services. Contact our support team. They are available 24\7.

Still thinking about where to hire experienced authors and how to boost your grades? Place your order on our website and get help with any paper you need. We’ll meet your expectations.

Order now Get a quote

error: Content is protected !!
Open chat
Need assignment help? You can contact our live agent via WhatsApp using +1 718 717 2861

Feel free to ask questions, clarifications, or discounts available when placing an order.

Order your essay today and save 30% with the discount code STUDY